Last updated: 12 September 2026
1. Where We Ship
Exquisite Handmade Jewels ships nationwide across South Africa via trusted courier partners. We currently do not offer international shipping. If you are outside South Africa and would like to place an order, please contact us first to arrange a quote.
2. Delivery Options
At checkout you can choose from the following delivery options. Fees are added to your order total and shown on your invoice before payment.
3. Processing Time
Because every piece is handmade to order, we need time to craft, finish, and quality-check your jewellery before it ships. Processing time depends on the piece:
- Ready-to-ship items — dispatched within 1–2 business days
- Made-to-order pieces — typically 3–10 business days
- Custom and bridal commissions — timeline confirmed on a per-order basis
If your order is time-sensitive (wedding, birthday, anniversary), please email us before ordering so we can confirm availability.
4. How Your Order Travels
Order placed
You receive an invoice by email with banking details. Your order enters the queue once payment reflects.
Payment confirmed
We confirm your payment and begin sourcing materials or assembling your piece.
Handcrafted & quality-checked
Your piece is crafted, finished, and inspected. This is where most of the processing time is spent.
Packed with care
Wrapped in your chosen option (normal or gift box) and sealed for safe transit.
Dispatched
Handed to our courier. You'll receive a tracking number by email as soon as it leaves us.
Delivered
Per your chosen delivery speed. Please ensure someone is available to receive the parcel.
5. Tracking Your Order
Once your order is dispatched, we email you a tracking number and a link to the courier's tracking page. If you haven't received tracking within the expected processing window, please check your spam folder first, then contact us.
6. Shipping Fees
| Delivery Type | Fee | Estimated Delivery |
|---|---|---|
| Normal Delivery | R 150 | 3–5 business days after dispatch |
| Overnight Delivery | R 250 | 1–2 business days after dispatch |
| Gift Box Wrapping | R 180 | Added at checkout (optional) |
| Normal Wrapping | R 30 | Added at checkout (optional) |
Shipping and wrapping are calculated at checkout and added to your invoice total before payment.
7. Undeliverable Parcels
Please make sure the delivery address you provide is complete and accurate, and that someone is available to receive the parcel. If a parcel is returned to us because:
- The address was incorrect or incomplete
- No one was available to receive it after multiple delivery attempts
- The parcel was refused at the door
We will contact you to arrange re-delivery. Re-delivery costs are the customer's responsibility.
8. Damaged or Lost Parcels
If a parcel is confirmed lost in transit by the courier, we will replace your order at no cost to you once the courier's investigation is complete.
9. Packaging
Every order is packaged with care in protective materials to keep your jewellery safe during transit. You can choose your presentation at checkout:
- Normal Wrapping (R 30) — protective pouch and standard packaging
- Gift Box (R 180) — premium presentation box, ideal for gifting
10. Questions?
Not sure which delivery option is right for you?
Email us at
admin@exquisitehandmadejewels.co.za
and we'll help you choose the best option for your timeline.